con or gen??
By ccatto | Wednesday, September 25, 2013, 16:02
After drilling into the outside walls of my house a few weeks ago I was told a survey would be done and duly received a letter with an appointment for 24/09 and was told they "need access to the house and an adult must be present"
No one appeared - I called them and was told a surveyor had been round and "looked" at the house and the insulation had been cancelled!!! Oh really why may I ask - not suitable was all I got told. I then asked who these people were and can I have their contact details - Not possible says customer services guy! After much argy bargy he said he would contact them and let me know the outcome - I won't hold my breath on this one, but I also won't let it go - I want to know why I'm deemed unsuitable!!! And if the cavity isn't done then you can't have the loft done apparently - I smell a rat!!!