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Wells Film Centre

01749 673195

Princes Road
WELLS
BA5 1TD

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Warm welcome

I just want to say what a nice cinema Wells has. I missed seeing Quartet at my local but when visiting family found out Wells cinema were still playing it. I was a bit worried about going there (having not visited before) due to a family member being in a wheelchair. I rang the cinema the night before going and was asked to arrive a little early so they could take us in via the exit. The night we went we were given such a warm welcome by the staff and the manager then took us in through the exit and helped us to our seats. Once the film finished we were then given the same help on leaving. My only dissapointment is I do not live closer to the cinema. My family however have said they will be returning as they have a great selection of films. My next visit to the family will include a trip here :)

By john-ossy2155 at 14:48 on 12/04/13

      
 
      

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8 Reviews of Wells Film Centre

       
  • Profile image for john-ossy2155

    Warm welcome

       

    I just want to say what a nice cinema Wells has. I missed seeing Quartet at my local but when visiting family found out Wells cinema were still playing it. I was a bit worried about going there (having not visited before) due to a family member being in a wheelchair. I rang the cinema the night before going and was asked to arrive a little early so they could take us in via the exit. The night we went we were given such a warm welcome by the staff and the manager then took us in through the exit and helped us to our seats. Once the film finished we were then given the same help on leaving. My only dissapointment is I do not live closer to the cinema. My family however have said they will be returning as they have a great selection of films. My next visit to the family will include a trip here :)

    By john-ossy2155 at 14:48 on 12/04/13

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  • Profile image for Flixster

    Rude, obnoxious and downright disgraceful.

       

    Avoid this place and do not waste your money. The management are downright rude and enjoy a good argument. The staff are trained to be obnoxious and unhelpful. You are presented with a ridiculous check in system where purchasing your ticket is liking queueing at a soup kitchen. Once you have a ticket you'd be lucky to sit together and if you are in a group then forget it. If you are planning a children's party then plan again as this place is as bad as taking your children to a Victorian workhouse and serving them gruel. This place should be condemned as it is an utter disgrace.

    By Flixster at 00:01 on 28/08/12

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  • Profile image for Nazgul

    Independent Cinemas

       

    I agree that indie cinemas need every penny they can get to survive. However there is no excuse for obnoxious behaviour by staff. If they have a good reason to stop customers taking in the own food and drinks etc, then they should explain this to there customers, politely ... not just tell their customers to go away.

    Sounds like this place needs to employ a few people who understand good customer service. If they are struggling to survive, they can't afford to employ people who have no people skills!

    I want to give this cinema a go, and I am going to give it 5 stars, as a star rating is mandatory, I love cinemas and I won't let one obnoxious member of staff rubbish the whole cinema, but when I have been I may revise my score if I find anything to moan about :)

    By Nazgul at 10:43 on 30/07/12

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  • Profile image for WellieWonka

    The big screen close to home.

       

    I think we're really fortunate to have a cinema in the city showing all the latest releases. It's so convenient in the school holidays to pop out for just a couple of hours to see Ice Age 4 in either 2D or 3D without having to factor-in a two hour round trip to Yeovil, Taunton or Bristol.

    By WellieWonka at 09:45 on 30/07/12

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  • Profile image for Busymum32

    cinema

       

    We thought we would support our local cinema and view the latest film at Wells film centre. Upon arrival we paid for our tickets and bought 6 drinks at the extra cost of £12. Just about to go in following other customers and the staff lady told us we couldn't take in our sweets as we had not bought them from them. We obviously said this wasn't fair and it should be allowed especially after programs who have investigated this sort of thing and said it is allowed. We had to leave the sweets there as the lady was being 'pushy'. A lady was however allowed in with her sandwhiches! While in the cinema ALL the people we could see were eating supermarket items, bottles of pop etc and items that were not sold in the cinema. My daughter was particularly upset as she did not understand why everyone else could eat their sweets but not her. Upon leaving the screen and collecting our goods we said that we were discusted that the rest of the customers were eating their own goods bought else where yet we were not allowed. The woman told us that 'we would not be ruining her day and she had survived this long without us'. She was talking over our shoulder with a fake smile on saying thank you to the other customers, the other customers could hear what was being said and told her they had taken in their own goods. The woman was ignoring all this, and told us to'go away now' then walked off. The croud of people who had heard all this were gathered outside the cinema and were all saying they had taken in their own goods and couldn't believe the 'one rule for one and one for everyone else policy' and about how discusting she had treated us, the rudeness and poor customer service. I really needed to share this experience, not because of not being able to take food in but because of the blatent lack of care they gave their customers, the ones who were paying to support their buisness, and the unfairness of their policing. Pay the money to drive to a chain cinema and get the customer service you expect in the year 2012!

    By Busymum32 at 17:52 on 14/02/12

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  • Profile image for Ed_2010

    Briliant staff in the event something goes wrong!

       

    See the article I have just posted. Not only (as the reviews state) is this a great independent cinema, they have clearly shown exceptional humanity in a difficult situation. I cant say I'll stage a medical emergency at cineworld in Yeovil so I can compare, but their actions are surely classic examples of proper local service of the variety that highlights why local is best!

    By Ed_2010 at 11:09 on 04/11/11

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  • Profile image for VictorMildew

    Local family run cinema

       

    As the person before stated this is a great little indie cenema. Derek has been running it for donkey's years (and he even emplyed film director Edgar Wright as a projectionist at one time). This doesn't have the size of the big town Odeons and Cineworlds, but it does show 3D films and it does have a licensed bar (allowing you to take a drink into the film) so it's the sort of place we need to preserve as with dwinding public transport, for those without cars there will be no cheap way to reach a cinema - and that would be a shame!

    By VictorMildew at 13:25 on 24/07/11

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  • Profile image for Miry42

    Great independent Cinema

       

    I really like Wells Film Centre. You get personal service, all the latest films (those who wish can even take a drink into see a film). Yes its not as big as a cineworld but it is reasonably priced and most of all INDEPENDENT.

    One thing of note (and I dont run a cinema). I recently became aware that cinemas survive on revenue from popcorn and the like, so please please please, they are not being 'funny' - buy a snack there and dont take one in. By tucking in to those Nacho's you are doing something tantamount to joining the national trust, and preserving a piece of our heritage and our independent future.

    Highly recommended, but unless you have some reason to buy tickets online, its better to just go early. They dont reserve seats and buying tickets online costs extra (a pound I think). Still, I end up doing it often enough!

    By Miry42 at 12:49 on 08/10/10

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